At colourfulbedding.com, we are dedicated to providing a seamless and reliable shipping service to get your beautiful new bedding to you as quickly as possible. This article outlines everything you need to know about our shipping process, delivery timelines, and what to do if your order is delayed.
Where do we ship?
We currently offer shipping within Australia only.
Processing Time
Please allow 1-3 business days for us to carefully prepare your order for shipment. This processing time is separate from the actual transit time with the courier. During major sales or promotional events, processing times may be slightly extended due to the high volume of orders.
Shipping Options and Estimated Delivery Times
Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with tracking information. The estimated delivery times from the date of shipment are:
- Standard Shipping: 2-7 business days
- Express Shipping: 1-3 business days
Please note that these are estimates. Delivery times can occasionally be impacted by factors beyond our control, such as carrier delays or weather events, particularly for destinations in remote or rural areas.
How will my order be shipped?
We partner with trusted courier services to deliver your orders.
Tracking Your Order
You will receive a tracking link via email as soon as your order is shipped. Please use this link to monitor the progress of your delivery. The tracking information will provide the most up-to-date status and estimated delivery date from the courier.
What if my order is delayed?
While we do our very best to ensure timely delivery, occasional delays can happen. If your tracking information has not updated for more than 3 business days or the estimated delivery date has passed, please first check the tracking link for any alerts from the courier.
Failed Delivery Attempts
The courier will usually attempt delivery at least once. If you are not home, they may leave a card with instructions for redelivery or picking up your parcel from a local depot. It is crucial that you act on these instructions promptly, as parcels are often returned to us if left uncollected for too long. If a parcel is returned to us unclaimed, we can arrange for redelivery at an additional shipping cost.
Incorrect Shipping Address
Please double-check your shipping address at checkout carefully. If you realise you have entered an incorrect address, please contact us immediately. We are often able to modify the address if we are notified before the order has been processed and shipped. If a parcel is shipped to an incorrect address provided at checkout and is returned to us, redelivery will require an additional shipping fee. If the parcel is not returned, we may not be able to replace the order.
Missing Items in My Package
All of our orders are packed with great care. If you believe an item is missing from your delivery, please review your packing slip to confirm all items were meant to be in the shipment. Then, check the tracking information to ensure your order did not arrive in multiple boxes. If an item is confirmed to be missing, please reach out to our team for assistance.
Damaged Items
We take great care in packaging our products to prevent damage during transit. However, if your items arrive damaged, please accept our sincerest apologies. We will gladly assist you with a replacement. To help us resolve this quickly, please provide photos of the damaged product and its packaging.