Privacy Policy
At Colourfulbedding.com, we are committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy outlines how we collect, use, disclose, and store your information when you interact with our website, make a purchase, or communicate with us.
1. Collection of Personal Information
We collect information that you provide directly to us when you:
- Place an order on our website
- Create an account
- Subscribe to our marketing communications
- Contact our customer service team
- Participate in a competition, promotion, or survey
The types of personal information we collect may include your name, shipping and billing address, email address, phone number, payment information, and details of the products you have purchased.
We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, device information, and pages you viewed. This helps us improve our website and your shopping experience.
2. Use of Personal Information
We use your personal information for the following primary purposes:
- To process and fulfil your orders, including delivery and returns.
- To communicate with you about your orders, accounts, and our services.
- To send you marketing and promotional messages (where you have consented to receive them).
- To provide customer support and respond to your enquiries.
- To improve and optimise our website, products, and services.
- To prevent fraudulent activity and ensure the security of our website.
3. Disclosure of Personal Information
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, and servicing you. These parties include:
- Payment gateways and financial institutions to process payments.
- Delivery and courier companies to ship your orders.
- IT service providers and data storage hosts.
- Marketing platforms to manage our email communications.
These third parties are only permitted to use your information to perform the specific services we have engaged them for and are required to keep your information confidential.
We will also disclose your information where required by law or to enforce our site policies, or to protect our or others’ rights, property, or safety.
4. Your Rights and Choices
You have several rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account on our website.
- Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the ‘unsubscribe’ link located at the bottom of every email we send.
- Complaints: If you have any concerns about how we handle your privacy, please contact us. You also have the right to lodge a formal complaint with the relevant privacy authority.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
6. Cookies
Our website uses “cookies” to enhance your experience. Cookies are small files that a site transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the effective date.
8. Contact Us
For any questions regarding this Privacy Policy or your personal information, please reach out to us through the contact methods provided on our website.