At colourfulbedding.com, we want to make your shopping experience as smooth as possible. Here are answers to some of our most frequently asked questions.
Orders & Shipping
How long will it take to receive my order?
Once your order is placed, it is processed and dispatched from our warehouse. Delivery times will vary depending on your location and the shipping method selected at checkout. You will receive a shipping confirmation email with tracking information once your order is on its way.
Do you ship internationally?
We currently ship to select countries. Shipping costs and delivery times vary by destination. For more details, please see our Shipping Policy.
What are your shipping options?
We offer a range of shipping options to suit your needs, including standard and express services. The available options and associated costs will be displayed at checkout based on your delivery address.
I entered the wrong shipping address. What can I do?
Please contact us immediately if you have provided an incorrect shipping address. We will try to update the address if your order has not yet been dispatched. We are not responsible for orders shipped to an incorrect address provided at checkout.
Tracking My Order
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
My tracking hasn’t updated in a while. What should I do?
Occasionally, tracking information may experience delays in updating from the courier. Please allow 24-48 hours for the tracking status to refresh. If there is no update after this time, feel free to reach out to us for assistance.
Returns & Exchanges
What is your returns policy?
We offer returns and exchanges on most items within a specified period from the delivery date, provided they are in original, unused condition with all tags attached. Some exclusions may apply. For full details, please review our Returns & Exchanges Policy.
How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns Portal. You will need your order number and email address to proceed.
How long does it take to process a refund?
Once we receive your returned item, our team will inspect it and process your refund. The time it takes for the refund to be credited back to your original payment method will vary depending on your financial institution.
Products & Stock
Are the products on your website in stock?
Our website’s product pages display live stock availability for most items. If an item is out of stock, you may have the option to join a waitlist to be notified when it is back in stock.
Can I pre-order an item?
We occasionally offer pre-orders for upcoming products. Any available pre-order options will be clearly stated on the product page.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through encrypted systems.
Is my payment information secure?
Yes, we use industry-standard encryption technology to ensure your personal and payment information is kept secure and confidential.
Promotions & Gift Cards
How do I use a discount code?
You can enter your discount code during checkout in the designated ‘promo code’ box.
Where can I use my gift card?
Gift cards can be redeemed online during checkout. Enter your unique gift card code in the designated field to apply the balance to your order.
My discount code isn’t working. What’s wrong?
Please ensure you have entered the code correctly and that it is valid for the items in your cart. Some promotional codes may have specific terms and conditions or expiry dates.
Account & Website
How do I create an account?
You can create an account by clicking the ‘Login’ link and selecting ‘Create Account’. This allows you to save your details for faster checkout and track your order history.
I forgot my password. How can I reset it?
Click on the ‘Login’ link and then select ‘Forgot your password?’. You will receive an email with instructions to reset your password.
Wholesale & Trade
Do you offer wholesale pricing?
We welcome wholesale inquiries. Please get in touch with us for more information.
Still need help?
If you couldn’t find the answer to your question here, our friendly customer care team is happy to assist you. Please reach out to us for further support.